Departure and Arrival Procedures

Passenger and baggage check-in

Passenger and baggage check-in for domestic and international flights from Yemelyanovo international airport starts 2,5 – 3 hours before the departure. Check-in for international flights is performed in Terminal 2, for domestic flights – in Terminal 1.

Passenger and baggage check-in for flights from Yemelyanovo international airport ends 40 minutes before the scheduled time of departure of the flight.

Passenger and baggage check-in is made on the basis of the airline ticket and the passenger’s identification document, as well as other documents required by the Russian legislation, if necessary.

International passengers must have duly prepared departure, entry, and other documents required by the country of origin, destination, or transit.

On the passenger and baggage check-in, the passenger must make available for weighting all the baggage intended for transportation. For baggage in excess of the free baggage allowance as well as other baggage to be paid is subject to payment at the rate set by the carrier Passengers, missing the passenger and baggage check-in or the boarding deadline, may be refused transportation by the relevant flight. The checked-in baggage of the passenger failing to board the aircraft is subject to discharge from the aircraft and mandatory screening.

Please note, that departure times mentioned in the tickets are always local.

Aviation security control

According to the aviation security regulations, all checked-in passengers of international and domestic flights are subject to mandatory aviation security screening, intended to eliminate the possibility of passengers or their baggage boarding the aircraft with items prohibited for transportation.

Prior to the screening, passengers must take out all metal-containing articles (cigarette boxes, keys, cell phones, etc.), take off the outwear (coat, jacket, raincoat, suit jacket, sweater, etc) as well as a headwear, a belt, footwear, put all these into the basket and put the basket onto the X-Ray TV introscope belt.

After the screening, passengers await boarding in the special lounge.

Customs and border control

Passengers flying abroad from the Russian Federation are subject to border and customs control, performed by the relevant authorities in order to prevent illegal crossing of the border, and shipment of valuable items.

Customs and border control in Yemelyanovo airport is performed in Terminal 2 only for international flights.

The access of accompanying persons to the customs control zone is STRICTLY PROHIBITED! Non-compliance with this requirement entails imposition of administrative sanctions under clause 16.5 of the Code of Administrative Offences of the Russian Federation. 

Boarding

According to the technological schedule of Yemelyanovo international airport, aircraft boarding both for domestic and international flights starts no later than 30 minutes before the scheduled time of departure, ending 15 before the departure.

Free baggage transportation

Free baggage allowance is depend on the rules of the airlines.

The minimum amount of baggage transported free of charge, according to the Air Code of the Russian Federation is 10 kg. However, airlines usually fix this amount at 20 kg. For business class passengers this amount is often increased to 30 or 40 kg. The generally accepted norm of cabin baggage (items carried personally by the passenger) is 5 kg.

The passenger is entitled to free of charge transportation of the following items, providing they are carried by the passenger and are not included into the baggage:

  • Lady’s purse or a briefcase;
  • Paper folder;
  • Umbrella;
  • Walking stick;
  • Bunch of flowers;
  • Outwear;
  • Press for reading onboard;
  • Baby food for feeding babies during the flight;
  • Cell phone;
  • Photo camera;
  • Videocamera;
  • Laptop computer;
  • Suit in the hold all;
  • Baby cradle for the baby;
  • Crutches, stretcher, or a wheelchair for disabled passengers.

These items are not produced for weighting and are not subject to check-in and baggage tagging.

If the weight of the baggage exceeds the norm, or the baggage is large-sized (the sum of the dimensions exceeds 203 cm), extra heavy (one baggage item weighs more than 32 kg), the transportation of the baggage is subject to payment according to the company’s tariffs.

List of the main dangerous items prohibited onboard of aircraft.

If your flight is delayed

Flight delays may occur due to various reasons: bad weather conditions in the origin or the destination airport, aircraft failure, consequences of the precedent flight schedule interruptions, etc.

If the flight delay is about to hamper the personal plans, we recommend to address the airline representative to get the information on the expected time of departure and, based on this, make the decision to expect, or to cancel and re-book the flight. In any circumstances, the airline must use its best efforts to ensure the transportation of the passenger to the destination as soon as possible.

Airline liability on flight delays

According to the Federal aviation rules (FAR) "General rules of passenger, baggage, and cargo tranmsportation", effective in Russia since 20 October 2007, the airline is liable to the passengers for flight delays due to any reasons.

If the flight is delayed for more than 2 hours due to any reasons (including weather conditions), the passengers must be served beverages, and provided the opportunity to make 2 phone calls, or send 2 email messages. On more than 4-hour delays, the passengers must be served hot meals. Longer than 8 hours delays in the day and 6 hours in the night incur the airline’s obligation to provide hotel accommodation to the passengers.

All the above-mentioned services must be provided free of charge